Service Contract

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Service Contract2019-01-17T11:41:12+00:00

SYSTEMS & WEBSITE  SUPPORT AND MAINTENANCE PLAN

We have three plan for support services that we can provide to our customers.

1. Annual Maintenance

This service is designed for those who just want to keep their website/ system or application at top performance for the whole year. The customer pay once a year.

2. Monthly Contract This is the same as the annual contract above, but you pay each month.

 

The annual contract may be cheaper in these cases, but this is designed for customers who don’t want to pay large amounts at one time.

PC SUPPORT AND MAINTENANCE PLAN

We have three plans for support services that we can provide to our customers.

 

1. Annual Maintenance

This service is designed for those who just want to keep their computers at top performance for the whole year. The customer pays once a year. Then our technician visits every month for checking computer and devices. Also, we receive call at any time for service in a whole year.

This cost does not include upgrading new computer or printer peripherals, replacing the dead component, or replace the component that is not function well, simply maintaining the machine. However, if you there is any new component needed to replace or need to upgrade, we will mention them early and recommend, so that you may buy them early.

The annual cost is for one computer, and thereafter, the cost will be an additional as mentioned above per additional computer, printer, photocopier and scanner per annum.

 

2. Quotably Contract (4-month services)
This is the same as the annual contract above, but you pay quarterly after service. We will perform service for every after 4 months. Any incident appears in between before the date for maintenance. The customer will pay for it

For each additional computer, printer, photocopier, the cost will be added.

The annual contract may be cheaper in these cases, but this is designed for customers who don’t want to pay large amounts at one time. But this you pay four times and any problem appear in before the date of service the customer will pay for that.

One again: This cost does not include upgrading new computer or printer peripherals, replacing the dead component, or replace the component that is not function well, simply maintaining the machine. However, if you there is any new component needed to replace or need to upgrade, we will mention them early and recommend, so that you may buy them early.

 

3. Single Incident
This is where the customer has a specific problem with the computer or printer and needs it fixed. If we don’t fix it, you don’t pay. The cost is, depending on the scale of the problem, and the time it takes to fix it.

This is very expensive than all plan we have mentioned above

 

We offer the remote software
The remote software works in such a way that we can never connect to your system without your agreement.
Note, we can only fix software problems remotely, but we will do our best to fix your problem.

ICT Services we provide

1. Software Installation.
• Operating Systems (OS)
-Windows OS, Mac OS, Linux

• Basic software
– Microsoft Office, Adobe reader, Antivirus software, Web browsers, Music Players and all other essential programs

• Engineering
-AutoCAD, ArchiCAD, ArcGIS and all other Civil programs

• Graphic & Video
-Adobe Creative suit, Final Cut pro and all other essential software for Graphic design and Video editing

• Installation of device drivers
-Installation of printer, scanner, photocopier and other devices

 

2. Software Maintenance + Solving all software problems
– Scan hard drive for errors removal
-Clean hard drive (disk cleanup)
-Remove all spyware and viruses
– Operating system updates and upgrade
– Run system optimization tools
– Remove unnecessary icons & software
-Troubleshoot all software problems and solve them
– Enable System Restore
– Scan for viruses and malware
– Defragment your hard drive

 

3. Data recovery
We recover lost data or formatted data in hard drives, fish disk and all external drives

 

4. Computer hardware repair and maintenance
We repair computer hardware components, peripherals, and accessories.
– All kinds of Computer (Laptop, desktop, Mac book).
– We repair dead motherboard
– Replaced dead and cracked peripherals
– Upgrade hardware components like memory, hard drive
– Physically clean your computer by using compressed air to blow out dust and small pieces of dirt in motherboard, keyboard and cooling system

 

5. Printer, Scanner, photocopier, repair and maintenance.
• Install printer
• Install scanner
• Printer hardware maintenance. Repair drum unit, pickup rollers, laser
• On-site repair
• Print quality issues
• Troubleshooting and assessment
• Preventative maintenance • Spare parts replacement
• Complete printer rebuilds
• Maintenance kit installation
• Physically clean your computer by using compressed air to blow out dust and small pieces of dirt in laser, drum unit and other parts.

 

KEEP YOUR COMPUTER FUNCTION AT ITS BEST
JointaSoft help you to stay up-to-date with the tasks you should do daily, weekly, monthly, quarterly, and yearly to keep your computer functioning at its best.

 

Daily
• Virus/Adware/Spyware Scans
• Delete internet temp files
• Delete Windows temp files

 

Weekly
• Windows Update
• Check for Other Software
o Updates
o Java
o Flash
o Antivirus/Adware Software
o Adobe
o Browsers
• Data backups
• Empty the desktop Recycle Bin
• Delete cookies

Monthly
• Run Disk Cleanup
• Run Disk Defragmenter
• Uninstall unused programs
• Clean web browsers
• Perform Deep scan for viruses and malware
• Check all software operation

 

Quarterly
• Clean the keyboard
• Clean the mouse
• Dust the computer monitor

 

Yearly
• Physically clean computer and printers by using compressed air
• Renew antivirus subscriptions

Why Keep Up with Regular Computer Maintenance?
• Reduce security risks with properly updated applications.
• There are always new network threats- keep your antivirus updated.
• Free hard disk space from unnecessarily files.
• Improve your computer’s speed.
• Resolve internet browser problems.
• Optimize your computer operation
• Backup your data